Hero Fill FAQ

Hero Fill service works with the Hero device and app to detect when you're running low on medication, automatically refill your prescriptions and deliver a fresh supply of meds to your doorstep.

To set up Hero Fill we would need you to upload pictures of your health insurance card and give us the contact info for your doctor or pharmacy. We’ll coordinate with them to transfer your records, sync your scripts and refill your meds. We will still contact you directly to confirm each refill.

Of course, you can choose to switch back to your original pharmacy at any time should you feel like it.

Hero Fill is complimentary and it comes with free shipping for all our members. You’re only on the hook for your standard health insurance copay.

Hero Fill, our medication delivery service, is completely optional - if you buy Hero you are free to continue using your current pharmacy and simply use Hero as your smart medication manager.