The Hero service includes the Hero device, the Hero app, and 24/7 support.
The Hero device is an incredibly complicated piece of hardware that needs to work every time to ensure the health of our users (as well as comply with both FDA and HIPAA regulations). Similar devices that are on a membership model like Philips ($60 a month) and MedMinder ($50 a month) are significantly more expensive and provide fewer features. Other options that are available to buy outright, like Livi ($979) and Medacube ($1299) are very expensive to purchase. None of these devices include an app that allows users to interface with the Hero either as the primary user or remotely as a caregiver.
The membership model allows us to offer Hero to as many users as possible at an affordable price while also receiving constant updates to both the app and the firmware that controls the Hero device. Your membership also includes our limited warranty for the duration of your Hero membership.
In addition, members have access to our live support 24/7 if they have any questions or need help changing their regimens.