Hero Pill Dispenser Mobile App FAQ

The Hero app allows you to stay up-to-date with your loved one's health—you can get notifications the moment they have missed a dose, or when they're running low on a medication. The app is also required to setup and manage medication schedules on the Hero device.  

Visit the Apple app store or Google Play store via your smartphone and download the Hero app (or use the links in the footer of this page).

Yes, you can login to the Hero web portal (app.herohealth.com) on your desktop computer if you do not have a smartphone device.

You will need a smartphone running Android (5.0 or later) or iOS (10.0 or later). However, you can still get notifications via text message or a direct phone call if you do not have a smartphone.

Hero itself will chime and light up when it is time to take your medicine. You can also receive notifications through the app, by text, or by phone call to know if you're running 15 minutes late for a dose. You’ll receive app notifications letting you know when medication is running low, when someone has opened your Hero, and when Hero has lost power.

You can customize the notifications as needed. Caregivers can also receive notifications when you’re late to take your pill, when a pill has been missed, or when meds are running low.

You won’t have access to pill usage data or additional app notifications, but you can still receive reminders to take your meds by text or phone call to your cell phone.