Independent Living Communities
Smarter Medication Management for Independent Living Communities
Support Resident Independence. Reduce Operational Burden.
Hero is designed to help improve family confidence, strengthen resident autonomy, and aids in minimizing staff involvement in Independent Living settings.
Enhancing the Daily Resident Experience
Extending Independence Through Routine Support
Timed alerts and automated dispensing guide residents through their routines and support stronger long-term independence, which may help delay avoidable transitions to higher levels of care.
Managing Medications With Confidence
Hero helps residents stay consistent with their medication routines by dispensing doses according to the schedule set in the device. This allows users to manage their medications independently without requiring staff involvement for daily dispensing.
*Users or their designated caregivers should verify each dispensed dose for accuracy.
Keeping Families Informed and Reassured
Families gain real time visibility through the app which provides peace of mind and naturally reduces the small reassurance requests that can add up for your staff
Why Hero Works for Your Residents & Organization
Hero helps residents stay consistent with their daily medication routines. Research shows that higher adherence is linked to fewer avoidable transitions, and internal Hero data demonstrates consistently high adherence among users, which can help support stronger Independent Living retention.[1]
90% Adherence*
*Median adherence, across all online members
- The 90% adherence rate amongst Hero members is nearly double the national average of 50–60%.[2]
- Automated reminders help Hero members stay on track and feel confident with their medications.
- Families gain peace of mind with real-time visibility into missed or taken doses.
3X Daily Usage
- Automation reduces the need for manual pill sorting and tracking.
- Residents interact with Hero multiple times per day, supporting strong medication habits.
- Clear reminders help maintain consistent use across morning, midday, and evening schedules.
82% Annual Active Retention
- Residents adjust to Hero quickly and maintain steady use over time.
- Families stay consistently engaged through real-time visibility and alerts.
- High retention shows Hero becomes a trusted part of residents’ daily lives.
80+ Net Promoter Score
- With an NPS of 80, Hero ranks among the most trusted solutions in senior care technology.
- Transparent notification systems and adherence tracking strengthen trust between residents and their families.
- Hero’s reliability keeps loved ones connected and confident in the medication process.
Partnering With Hero is Simple
Hero offers Independent Living communities a straightforward partnership model. You introduce Hero to residents and families, and Hero manages all setup, support, and ongoing assistance directly.
1. We Begin With Your Goals
A brief meeting with a Hero advisor is all it takes. We review your community’s goals and shape a rollout plan tailored to your needs.
2. We Build a Lasting Collaboration
Once we find a model that matches your community, we collaborate to introduce Hero to residents and families in a simple, low-effort way.
3. We Handle the Rest
Interested residents self-enroll, and Hero manages everything from that point forward.
FAQs
The subscription includes: the Hero smart dispenser, the accompanying mobile app, and 24/7 live support. There is no additional hardware cost.
No. Hero’s design supports independence. Residents or families handle setup, configuration, refills, and maintenance with support from the Hero team. Staff do not administer medications, do not configure medication schedules, and do not perform any clinical or hands on tasks related to medication management.
The app is needed for initial setup, but day-to-day use does not require a smartphone. Residents can dispense medication directly from the device.
Email support@herohealth.com and a prepaid return label will be provided. Residents may return the device free of charge within the trial period, after which a one year commitment applies.
Setup takes about 30 minutes. Our team provides instructions and ongoing guidance, and we’re available 24/7 for any questions.