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Hero’s membership service provides you with the tools and support you need to make sure the right medications are taken at the right time, every time.

Hero’s Basic membership is free for your first year, then $9.99 a month. With the Hero Basic membership you get unlimited access to:

• Mobile App Functionality - complete access to the mobile iOS and Android apps for daily usage, managing refills, notifications, alerts, reminders, monitoring and access to member experience
• Late, Skipped or Missed Dose & Device Notifications - you and your loved ones will get notified via the app if you miss a dose or if there is any tampering with the Hero device or if it gets disconnected
• Progress Statistics & Reporting - you and your loved ones will be able to see your progress and if you’ve missed any pills
• Caregiver Accounts - adding caregivers lets your loved ones access and monitor your progress
• Basic Support - get 24/7 support via email or chat to make sure you’ve got Hero setup properly

Multiple caregivers can be connected to the same Hero device but Hero is designed to dispense pills to a single user. If multiple people in your household need to use Hero, they will need to buy a device for each individual user.

Unfortunately, Hero is not currently contracted to be reimbursed through your health insurance. We recommend reaching out to your health insurance provider to see if reimbursement options are available, as policies vary from plan to plan. You can also get more information about getting reimbursed here.

Hero Fill is an optional service that you can opt-in to at any time if you would like your medications delivered to you for free with no change in your co-pays. Click here for more information on Hero Fill.

Hero can dispense whole pills of any shape, size, or texture. Hero cannot, however, dispense half pills, injectables, liquids, or soft gummies, like chewy children’s vitamins. You can still store these types of medications outside of Hero, and use the Hero app to track your schedules, with the full support of Hero’s notifications and reminders. 

Unfortunately, Hero devices currently hold a maximum of 10 pills. You can buy 2 devices in order to dispense more than 10 different pills daily.