How it Works

Hero’s membership service provides you with the tools and support you need to make sure the right medications are taken at the right time, every time.

With the Everyday Hero membership you get unlimited access to:

• Hero Automatic Pill Dispenser - your Hero pill dispenser stores up to 10 different medications that can be dispensed multiple times per day as needed
• Mobile App Functionality - complete access to the mobile iOS and Android apps for daily usage, managing refills, notifications, alerts, reminder, monitoring
• Hero Fill Delivery Service (optional) - once you’ve got your Hero setup you can get your medications delivered to your home for free with no change in your co-pays so you can save time and never run out of meds.
• Support - get 24/7 support via email, phone or chat to make sure you’ve got Hero set up properly
• Low on Pills Notification - Hero can tell when you are running low on medications in the device and will send you a notification to make sure you don't run out.
• Late, Skipped or Missed Dose & Device Notifications - you and your loved ones will get notified via the app if you miss a dose or if there is any tampering with the Hero device or if it gets disconnected
• Progress Statistics & Reporting - you and your loved ones will be able to see your progress and if you’ve missed any pills
• Caregiver Accounts - adding caregivers lets your loved ones access and monitor your progress
  

To see more details about the Hero Everyday membership as well as other membership options please visit our Memberships page.

The Hero service includes the Hero device, the Hero app, our (optional) Hero Fill free delivery medication delivery service and 24/7 support. 

The Hero device is an incredibly complicated piece of hardware that needs to work every time to ensure the health of our users (as well as comply with both FDA and HIPAA regulations). Similar devices that are on a membership model like Philips ($60 a month) and MedMinder ($50 a month) are significantly more expensive and provide fewer features. Other options that are available to buy outright, like Livi ($979) and Medacube ($1299) are very expensive to purchase. None of these devices include an app that allows users to interface with the Hero either as the primary user or remotely as a caregiver.

The membership model allows us to offer Hero to as many users as possible at an affordable price while also receiving constant updates to both the app and the firmware that controls the Hero device. Your membership also includes our limited warranty for the duration of your Hero membership.

In addition, the Hero service also includes the (optional) Hero Fill service which allows our members to get their meds delivered to them for free and automatically when Hero detects that they’re running low on a particular medication. Lastly, members have access to our live support 24/7 if they have any questions or need help

Multiple caregivers can be connected to the same Hero device but Hero is designed to dispense pills to a single user. If multiple people in your household need to use Hero, they will need to buy a device for each individual user.

Unfortunately, Hero is not currently contracted to be reimbursed through your health insurance. We recommend reaching out to your health insurance provider to see if reimbursement options are available, as policies vary from plan to plan. You can also get more information about getting reimbursed here.

Hero Fill is an optional service that you can opt-in to at any time if you would like your medications delivered to you for free with no change in your co-pays. Click here for more information on Hero Fill.

Hero can dispense whole pills of any shape, size, or texture. Hero cannot, however, dispense half pills, injectables, liquids, or soft gummies, like chewy children’s vitamins. You can still store these types of medications outside of Hero, and use the Hero app to track your schedules, with the full support of Hero’s notifications and reminders. 

Unfortunately, Hero devices currently hold a maximum of 10 pills. You can buy 2 devices in order to dispense more than 10 different pills daily.

The Hero membership costs $29.99 a month, with an additional $99.99 initiation fee. Your membership includes the Hero automatic pill dispenser, the Hero mobile app (Android & iPhone), the Hero Fill free prescription delivery service (optional), and 24/7 phone, email and online chat support.