How it Works

Unlike a one-time transaction, the membership model allows us to assist you in your medication management journey on an ongoing basis. 

The Hero pill dispenser is an extremely complicated piece of machinery that needs to work every time to ensure the health of our users (and comply with both FDA and HIPAA regulations). 

Beyond consistent firmware updates to the pill dispenser, our app provides you with one-of-a-kind software that allows you to track your adherence, get notifications when a medication is missed or running low and check for drug interactions (this third feature is coming soon!). 

On top of that, your commitment of $1/day provides for 24/7 concierge support and our lifetime warranty program, which guarantees free exchanges in the event of a hardware malfunction.

Hero membership is an ongoing monthly fee. 

This commitment of $1/day allows for continuous use of the device, automatic firmware updates, automatic software updates to the Hero app and 24/7 support from our Member Experience team. In addition, the membership comes with a 30-day money-back guarantee and lifetime warranty, which includes free exchanges in the case of any hardware malfunctions.

By improving your medication management, this small investment may also help you avoid the far steeper costs of medication non-adherence, such as hospitalizations or frequent doctor’s visits. In some cases, Hero can also allow you or a loved one to avoid paying for in-home care or assisted living facilities, both of which cost thousands of dollars per month. 

While Hero is generally not covered by insurance plans, we recommend reaching out to your health insurance provider to see if reimbursement options are available, as policies vary from plan to plan. Please check our insurance reimbursement page for more information. Hero is FSA/HSA approved, however, co you can use an FSA or HSA card for your payment!

Pill boxes or PillPack are great solutions for some. But for anyone who has trouble remembering to take their medications, or has a medication regimen that may change frequently, they’re not the optimal solutions. Hero is here to support those who may need (or want) a little extra support in their medication management journey. Our members find value in joining Hero for many reasons, such as the time saved organizing pills, adherence tracking that can be shared with their doctors, peace of mind for their loved ones, audio-visual and in-app reminders to take medications and 24/7 access to our dedicated Member Experience team...just to name a few!

Scroll up to see side-by-side comparisons of Hero and some of our competitors to help you decide if Hero’s right for you.

Absolutely. Hero's Future Dose feature allows you to dispense the pills you'll need ahead of schedule. For extended travel, Hero’s Vacation Mode allows you to set your vacation dates, dispense the pills you'll need ahead of time, and store them in their original containers for travel. The app also reminds you to take your medication and track your adherence data no matter where you are, so you'll be sure to stick to your schedule!

Just like any other piece of technology, we always recommend double checking that the device is functioning properly—especially if your health depends on it. That said, Hero was designed to be as accurate and secure as possible—especially relative to somewhere like a nursing home, where studies have shown there is a 16-27% error rate in medication management! In addition, the dispenser is particularly adept at noticing malfunctions in the rare event something does occur, and it will alert you if something needs adjusting right away. Our Member Experience team is also here to assist you 24/7, and can even provide free exchanges in the event of hardware malfunctions. 

Hero is designed to work for one member at a time. This is important to make sure that each person is adhering to their unique medication regimen. If there are multiple people who need Hero in a household, please reach out to us at hello@herohealth.com, and let us see what we can do. One option is ordering one device and using our referral program to order a second, which would allow you to get a $50 Amazon gift card + $50 off your second Hero.

Definitely! While Hero allows you to load up to a 90-day supply of up to ten different medications into the device, you can also track up to ten additional medications in the app. If you do need to store some medications outside of the device, Hero will still remind you when it's time to take them.

The dispenser is not a lockable machine, but you have the option to add a security passcode, which can be bypassed in case of an emergency. We also provide a key to open the device to access medications should the Hero ever lose power. Hero is not recommended as a safeguard for patients with substance abuse issues, since the passcode can be bypassed and the machine can be easily opened.