For a low membership fee you get access to the Hero automatic pill dispenser, Hero's integrated app, and 24/7 support.
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Hero will notify you when it’s pill time as often as needed.
Manage both scheduled doses and medications taken as needed.
A clearly audible sound and blinking light does the trick.
The Hero membership model allows us to offer the full Hero experience to as many users as possible at an affordable price.
Hero membership includes access to the Hero device, the Hero app, and 24/7 support.
Similar devices that are on a membership model are significantly more expensive ($50-$60 per month) and provide fewer features. Other devices available for purchase include a very expensive initial investment ($1,199-$1,499). None of these devices include an app that allows users to interface with the Hero either as the primary user or remotely as a caregiver. Pricing and feature sets for the products displayed below are as reported by the respective manufacturers as of 10/01/20.
 | Medacube | MedMinder | PillPack | |
|---|---|---|---|---|
Pill Dispenser |  | | |  |
App (iPhone & Android) | | | | |
Visual & Audible Notifications | |  | | |
Caregiver Notifications | | | | |
Automatic Adherence Tracking | | | | |
Lifetime Warranty | | | | |
24/7 Human Support | | | | |
Price | $99 + $29.99/mo | $1,199-$1,499 | $49.99/mo | Variable |
Included Partial Support No SupportPricing and feature sets for the products displayed below are as reported by the respective manufacturers as of 10/01/20.
9 in x 9 in x 15 in
(22.9 cm x 22.9 cm x 38.1 cm)
10 pounds
1 device per person. Each device requires its own/a unique Hero App account.
Hero supports any pill size or shape. In order to avoid contamination, Hero does not work with half pills, gummies, powdery, sticky or dissolvable pills.
Internet access, Wi-Fi, Computer or Mobile phone (iOS or Android)
Your order comes with 1 Hero, 1 AC power adapter, 1 emergency key, 1 dispensing cup, 1 travel lock (inside), and 10 pill cartridges (inside)
Free shipping, free returns and a 30-day free trial
Made for caregivers and independent users
HIPAA-compliant security for all your data
Protect your medication
Keep your meds with an optional passcode to protect your medication from others.
Low on Pills Notifications
Hero can tell when you are running low on medications.
Store As-Needed Medication with Dispense Limits
Store your as-needed medication for when you need it. For safety, you can restrict the number of medications allowed per day.
Dispense Future Dosage and Receive Reminders
Pre-dispense medication for when you are on the go and you'll still get notified via the Hero mobile app.
Free Software Updates
We continue to develop and release new features and improvements based on user feedback.
Late, Skipped or Missed Dose Notifications
Users and caregivers can both receive a notification when a dose gets missed.
Daily & Historic Adherence Tracking
See your progress, including missed or extra pills.
Detailed Medication Information
Learn about the medication you or your loved one takes including side effects, contraindications and drug interactions.
Drug Interaction Monitoring (Beta)
We can proactively monitor your regimen of medications and notify you in the app if there’s an issue.
Free Software Updates
We continue to develop and release new features and improvements based on user feedback.
24/7 Membership SupportOur dedicated agents are available 24 hours a day, 7 days a week, to assist your or your loved ones with any help they may need using either the Hero device or the app. You can reach us by email, phone or chat.
pills dispensed
to Hero users
'running low on pills'
notifications sent
different pills and vitamins
dispensed daily
Know when loved ones took their pills
Get alerted if they are late for a dose, miss a dose or take too much
Track adherence overall or by medication, within any time period
Unlike a one-time transaction, the membership model allows us to assist you in your medication management journey on an ongoing basis.
The Hero pill dispenser is an extremely complicated piece of machinery that needs to work every time to ensure the health of our users (and comply with both FDA and HIPAA regulations).
Beyond consistent firmware updates to the pill dispenser, our app provides you with one-of-a-kind software that allows you to track your adherence, get notifications when a medication is missed or running low and check for drug interactions (this third feature is coming soon!).
On top of that, your commitment of $1/day provides for 24/7 concierge support and our lifetime warranty program, which guarantees free exchanges in the event of a hardware malfunction.
Hero membership is an ongoing monthly fee.
This commitment of $1/day allows for continuous use of the device, automatic firmware updates, automatic software updates to the Hero app and 24/7 support from our Member Experience team. In addition, the membership comes with a 30-day money-back guarantee and lifetime warranty, which includes free exchanges in the case of any hardware malfunctions.
By improving your medication management, this small investment may also help you avoid the far steeper costs of medication non-adherence, such as hospitalizations or frequent doctor’s visits. In some cases, Hero can also allow you or a loved one to avoid paying for in-home care or assisted living facilities, both of which cost thousands of dollars per month.
Although Hero is not currently covered by health insurance, we are FSA/HSA approved, so you can use an FSA (flexible spending account) or HSA (health savings account) card for your payment.
Pill boxes or PillPack are great solutions for some. But for anyone who has trouble remembering to take their medications, or has a medication regimen that may change frequently, they’re not the optimal solutions. Hero is here to support those who may need (or want) a little extra support in their medication management journey. Our members find value in joining Hero for many reasons, such as the time saved organizing pills, adherence tracking that can be shared with their doctors, peace of mind for their loved ones, audio-visual and in-app reminders to take medications and 24/7 access to our dedicated Member Experience team...just to name a few!
Scroll up to see side-by-side comparisons of Hero and some of our competitors to help you decide if Hero’s right for you.
Absolutely. Hero's Future Dose feature allows you to dispense the pills you'll need ahead of schedule. For extended travel, Hero’s Vacation Mode allows you to set your vacation dates, dispense the pills you'll need ahead of time, and store them in their original containers for travel. The app also reminds you to take your medication and track your adherence data no matter where you are, so you'll be sure to stick to your schedule!
Just like any other piece of technology, we always recommend double checking that the device is functioning properly—especially if your health depends on it. That said, Hero was designed to be as accurate and secure as possible—especially relative to somewhere like a nursing home, where studies have shown there is a 16-27% error rate in medication management! In addition, the dispenser is particularly adept at noticing malfunctions in the rare event something does occur, and it will alert you if something needs adjusting right away. Our Member Experience team is also here to assist you 24/7, and can even provide free exchanges in the event of hardware malfunctions.
Hero is designed to work for one member at a time. This is important to make sure that each person is adhering to their unique medication regimen. If there are multiple people who need Hero in a household, please reach out to us at hello@herohealth.com, and let us see what we can do. One option is ordering one device and using our referral program to order a second, which would allow you to get a $50 Amazon gift card + $50 off your second Hero.
Definitely! While Hero allows you to load up to a 90-day supply of up to ten different medications into the device, you can also track up to ten additional medications in the app. If you do need to store some medications outside of the device, Hero will still remind you when it's time to take them.
The dispenser is not a lockable machine, but you have the option to add a security passcode, which can be bypassed in case of an emergency. We also provide a key to open the device to access medications should the Hero ever lose power. Hero is not recommended as a safeguard for patients with substance abuse issues, since the passcode can be bypassed and the machine can be easily opened.
Don’t let friends and family stress over medication management another day — send them Hero’s way! They get $50 off the purchase of a Hero. You get a $50 Amazon gift card.*
Hero’s membership service provides you with the tools and support you need to help ensure the right medications are taken at the right time, every time.
With the Everyday Hero membership you get unlimited access to:
To see more details about the Hero Everyday membership as well as other membership options please visit our Memberships page.
The Hero service includes the Hero device, the Hero app, and 24/7 support.
The Hero device is an incredibly complicated piece of hardware that needs to work every time to ensure the health of our users (as well as comply with both FDA and HIPAA regulations). Similar devices that are on a membership model like Philips ($60 a month) and MedMinder ($50 a month) are significantly more expensive and provide fewer features. Other options that are available to buy outright, like Livi ($979) and Medacube ($1299) are very expensive to purchase. None of these devices include an app that allows users to interface with the Hero either as the primary user or remotely as a caregiver.
The membership model allows us to offer Hero to as many users as possible at an affordable price while also receiving constant updates to both the app and the firmware that controls the Hero device. Your membership also includes our limited warranty for the duration of your Hero membership.
In addition, members have access to our live support 24/7 if they have any questions or need help.
Multiple caregivers can be connected to the same Hero device but Hero is designed to dispense pills to a single user. If multiple people in your household need to use Hero, they will need to buy a device for each individual user.
Unfortunately, Hero is not currently contracted to be reimbursed through your health insurance. We recommend reaching out to your health insurance provider to see if reimbursement options are available, as policies vary from plan to plan. You can also get more information about getting reimbursed here.
Hero can dispense whole pills of any shape, size, or texture. Hero cannot, however, dispense half pills, injectables, liquids, or soft gummies, like chewy children’s vitamins. You can still store these types of medications outside of Hero, and use the Hero app to track your schedules, with the full support of Hero’s notifications and reminders.
Unfortunately, Hero devices currently hold a maximum of 10 pills. You can buy 2 devices in order to dispense more than 10 different pills daily.
The Hero membership costs $29.99 a month, with an additional $99.99 initiation fee. Your membership includes the Hero automatic pill dispenser, the Hero mobile app (Android & iPhone), and 24/7 phone, email and online chat support.
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