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Hero Fill delivers prescription refills to your door. Hero does the rest.
Hero Fill is complimentary and comes with free shipping for our members.
Hero Fill
Hero Fill makes sure you're fully stocked on your meds. Don't stress about running out, we've got you covered!
Prescriptions,
i.e. Atorvastatin (Lipitor), Metformin or Lisinopril
Over-the-counter Meds,
i.e. Aspirin, Ibuprofen or Acetominophen
Supplements,
i.e. Vitamins, Omega-3s or Amino Acids
Non-Pill Formulations,
i.e. Injectables, Liquids, Powders, Ointments etc.
How it works
Hero tracks your meds & ships them when you need them
And works with the app to tell you
when you’re running low.
Hero Fill automatically refills your prescriptions
And notifies you when you need a new script from your doctor. We’ll even put you in touch.
The meds arrive at your doorstep in just a few days
All you have to do is load up the device.
It’s easy to set up Hero Fill as your pharmacy, and even easier to transfer your records
Hero Fill doesn't cost a thing. You’re only on the hook for your standard health insurance copay.
Input your insurance information
Give us the contact info for
your doctor or pharmacy
We'll coordinate with them to transfer your records to our pharmacy partners, sync your scripts and refill your meds
Frequently Asked Questions
What is Hero Fill?
With Hero Fill, Hero ships you all of your prescription and over-the-counter medications when you need them, saving you a trip to the pharmacy so you can spend more time with your loved ones.
Do I have to use Hero Fill as a Hero Member?
Nope! Hero Fill is entirely optional. So you can use a Hero for your day to day dispensing needs, and still stick with your current pharmacy, if you’d like.
How much does Hero Fill cost?
There’s no additional cost to use Hero Fill. You can use your current insurance provider for all of your prescriptions, and your copay won’t change. Plus shipping is free!
Can you ship any kind of medication?
Yep! Our pharmacy partners can ship out any medication, so long as they are not controlled substances.
How does this work?
Once you sign up for Hero Fill, you can choose which medications you’d like to transfer over. We’ll just need the information on your current pharmacy, or prescribing doctor.
We’ll then have your medications transferred over to our pharmacy partners.
After everything’s been transferred, we’ll work with our pharmacy partner to schedule your orders and ship you your medications when you need them. Your copays will remain the same with Hero Fill and will be charged after your medications have been delivered.
Will I get everything in the mail at the same time?
Yep! Your first refills with Hero Fill will come separately, at first. Once we’ve gotten everything transferred, and have completed at least one refill for each of your medications, we’ll be able to get all of your prescriptions aligned so you receive one monthly shipment covering all of your medications.
What if I want to go back to my old pharmacy?
No problem! Just have your old pharmacy contact Truepill pharmacy and specify which medications you would like sent back.
Does Hero Fill work with my insurance?
While our pharmacy partners are able to work with most healthcare plans, we are unfortunately unable to provide refills to users covered under VA, Medicare, or Medicaid plans. Additionally, most Kaiser Permanente plans require members to refill their prescriptions at Kaiser pharmacies, so we would be unable to refill medications if you have a Kaiser insurance plan.
Can you tell me exactly how much my copay will be with Hero Fill?
Copays are set by your insurance provider, not your pharmacy. Your copay will not change with Hero Fill unless your insurance provider offers discounts specific to certain pharmacies.
How long will it take to get my medications?
On average, it takes about 3-4 days to complete a transfer request for a new prescription.
Once a prescription has been transferred over to Hero Fill, if it’s time for your medications to be refilled, we should be able to process and ship your refills via USPS Priority Mail in about 5 days.
To be safe, we suggest having a 10 day supply on hand before putting through a transfer request for Hero Fill.
Hero Fill keeps you stocked and supported
Our support team is here to answer all of your questions.