Choosing Providers: Individual Providers vs Agencies
Now to decide whether to hire an individual — perhaps someone you know or someone recommended to you — or an agency to provide home care or home health aide services.
Hiring individual, independent providers can be a cost-saving option for both types of services. For home care, you don’t need a trained nurse, chef or chauffeur to offer enthusiastic, compassionate care to your loved one. You might find them through personal recommendations, human services networks or they may just end up being your mom’s favorite person to spend time with — aside from you, of course — and help her feel independent while still helping her around the house and around town. But there are plenty of individuals not associated with agencies who can provide the medical services your mom needs. You’re likely to find them through personal recommendations and community or social networks.
With over 10,000 home health agencies in the U.S., making the right choice can be challenging. Here's how to evaluate agencies:
Are They Certified and Accredited?
This section only applies to home health care agencies, which are primarily paid for by Medicare and Medicaid. Home care, in contrast, is paid for primarily by families, out-of-pocket, or using Health Savings Accounts (HSAs).
Both Medicare Part A and Medicare Part B cover home health care (HHC) services such as:
- Part-time or "intermittent" skilled nursing care
- Part-time home health aides (personal hands-on care)
- Physical and occupational therapy
- Speech-language pathology
- Medical social work
- Injectable osteoporosis drugs for women
In order to get Medicare or Medicaid to pay for HHC, the senior must be homebound due to a lack of either mobility or transportation, and under a doctor’s care. That doctor needs to have prescribed at least one HHC service from the list above as integral to their long-term health.
In addition to the personal requirements, only agencies certified by the Centers for Medicare & Medicaid qualify for coverage. HHC agencies become certified by meeting and maintaining certain criteria. Among those, they must be licensed by the state or locality where they operate, meet federal requirements for the health and safety of those in their care, maintain clinical records on all patients, and have doctors or registered nurses who regularly supervise aides on visits.
You also want to look for an HHC agency that’s accredited to provide Medicare services by one of three bodies. Simply put, accreditation shows that they take both their care and their business seriously. HHC agencies may be accredited by the Joint Commission, Community Health Accreditation Program, Inc. (CHAP) or the Accreditation Commission for Health Care, Inc. (ACHC).
Staff Credentials and Training
Training and supervision are key in deciding on the right HHC. Ask agencies you’re considering about the training their staff has attained and regularly undergoes, if they perform background checks on staff and how often supervisors join them on visits.
Ask to meet potential caregivers; most HHC agencies will happily connect you with several caregivers so you can learn more about them, the services they provide and their level of personal care for their patients. It’s also important to ask who you would report health, care level or conflict issues to, and how such issues are resolved when they do come up.
Scores and Recommendations
Did you know there’s a Centers for Medicare and Medicaid Services score? It’s a 5-star system that rates HHCs and nursing homes on staffing — including the number of hours of care provided to each patient and the levels of care they offer — as well as local health inspection outcomes and quality measures that the staff undertake to serve their population.
Who buys any product or service these days without reading reviews? Do some research on the HHCs you’re evaluating to see what other families have to say about their staff and services. Do they have a good reputation and lots of recommendations, or do they have negative reviews about important issues like negligence or lack of care, untrained staff or no way to contact the agency in emergencies? Other key topics to look for are whether they provide thorough documentation of treatment plans, communication with and education of family members about their loved one’s health and which staff are providing what services.
You can also ask an agency directly for a list of references from doctors, local hospitals and current or former patients and/or their family members. Learning an HHC’s score and reputation up front will guide you to the best choice for your loved one’s care.
Services and Specialties
We already covered the basic services to look for in an HHC, but many HHC agencies provide additional services, even specializing in the treatment of certain populations or diseases.
For example, you might find an HHC that employs nutritionists or dietitians focused on the care of seniors with diabetes, heart conditions or cancer. Other HHCs focus on balance and mobility, which are invaluable to seniors’ ability to avoid falls and injuries. Some even focus on veteran care with a mix of physical and mental health services.
Additional specializations include the treatment of health conditions like:
- Joint replacements
- Parkinson’s, dementia and Huntington’s Disease
- Paraplegia and quadriplegia
What Happens in an Emergency?
This should be a given for anyone caring for an elderly loved one: knowing what happens in case of an emergency. Whether you’re considering an individual provider or HHC agency, you need to know that you or your loved one in their care can reach someone, 24/7. Make sure they have plans in place for how they respond to common scenarios like falls, medication side effects or interactions and life-threatening situations like allergic reactions, blood pressure spikes or drops and heart attacks.
The Cost of Care
Once you’ve weighed your options using the criteria above, it’s time to consider the dollars and cents of it all.
Where your loved one lives could have a huge impact on your total cost. In states where the overall cost of living is higher (and in-home services cost more), seniors have a longer life expectancy. Consider the cost of care, and if you're eligible for Medicare coverage or maybe Medicaid coverage, it may cover some expenses. If coverage is denied, the cost falls to you to pay.
Ask the HHC agency if they provide payment plan options and detailed statements of all costs. This will allow you to see a direct correlation between the level of care provided for how many hours and the cost of that care.
Remember, home health care can be costly, but hospital trips are considerably more expensive. The right HHC can help your loved one avoid hospital visits through their direct care and medication management. While many seniors rely on pill organizers to keep them on track, a home health care provider may instead recommend a pill dispenser or medication management system like Hero to auto-dispense the correct medication at the correct times. Medication adherence alone saves countless visits to emergency rooms every year.
Home Health During COVID-19
We’d be missing out if we didn’t talk about the elephant in the room: COVID-19. The pandemic has, of course, led to lockdowns and a lot of isolation for seniors which, while necessary for their health, can have negative effects like loneliness, not maintaining their medication routine (particularly if they take a lot of medications, known as “polypharmacy”) and missing services like physical therapy.
There’s good news though - private insurance and federal government programs can aid in covering costs. Speak with your insurance provider to understand what is included under your policy. Medicare and Medicaid now cover telehealth services as part of a senior’s care plan, as long as they don’t replace in-person visits. These telehealth visits can be over the phone, using video conferencing or through a remote health and well-being monitoring service like emergency alert buttons.
So even if your mom or dad can’t take the risk of in-person visits, they can still have access to elderly care professionals who can guide them through treatments, medication adherence, wound care and more. And you can know that your loved one isn’t alone in their home health journey and is getting the companionship and home care assistance they need. Consider home modifications for your loved one's safety and have clear medical directives. Assess the liability insurance of your chosen senior care provider and ensure they comply with all legal requirements. Local community social services can help with additional support, such as grocery shopping. Understanding your loved one's specific needs will help you tap into the right resources.
In-Home Care or Home Health Aides
Whether you choose in-home caregivers, professional home health aide services, or a mix of both, arranging for home care for elderly in their own homes provides dignity and a feeling of independence. They can enjoy their creature comforts, and you can rest easy knowing their health is in the hands of healthcare professionals. Making the right choice contributes to ongoing care and quality life for seniors, fostering their ability to age in place.