Why Can't I Just Buy the Hero Dispenser?
It’s a question we hear a lot: "Why can't I just buy the Hero dispenser as a one-time purchase?"
It’s a perfectly fair question. We’re all used to buying devices, like a coffee maker, and owning them for as long as they last.
But Hero is different. The simple answer is that Hero isn't just a smart dispenser, it is a complete, end-to-end medication management service.
If you were to only buy the physical device, you'd be missing the most valuable parts of the service. In this post, we'll walk through what that service includes and why it's the key to providing true peace of mind to our members.
Hero Is a Complete Service, Not Just a Device
Let's break down what that service part really means.
A "Living" Service That Stays Up to Date
The Hero smart dispenser is an advanced and complex device. Our members depend on it to help them stay on track with their medications, so its reliability is critical.
But what makes it truly "smart" is the service that keeps it connected and continuously updated. These updates are essential, they keep the device running smoothly and securely, and ensure it always complies with modern security standards and regulatory compliance.
The Connected App: Your Peace of Mind Portal
The subscription includes the Hero app, which is like your family's peace of mind portal and is continuously updated and enriched with new features.
It's what sends gentle reminders for doses. It's where you (or a loved one) can track adherence, get an alert if doses are missed, and know when it's time for a refill. Because Hero is a service, your subscription also lets your medication partners and caregivers use the app at no extra cost, so they can check in from anywhere in the world.
Your 24/7 Support Team & Limited Warranty
Finally, the service includes your support system. What happens if something goes wrong?
With a Hero subscription, if your dispenser ever has a technical or mechanical problem arising from normal use, you are covered and our team will work to fix it or replace your dispenser at no extra charge to you.
But even more importantly, you get access to our 24/7 live support. Our team is always there for our members, ready to help with any aspect of the medication journey.
The Benefits of Our Subscription Model
We believe this service model is the best way to support our members: it makes Hero accessible, and it ensures the service is always there when you need it.
Making Peace of Mind Accessible
We believe it's important to be transparent about the cost. The Hero smart dispenser is an advanced, complex piece of technology that must work reliably.
If we were to sell it as a one-time purchase, the price tag would have to be in the thousands of dollars. That high cost would make it inaccessible for many of the families who need it most.
The subscription model allows us to offer the complete Hero service, the dispenser, the app, the 24/7 support, and a warranty for the lifetime of your subscription, at an affordable monthly price.
Ending the "Disposable Tech" Headache
Think about how many laptops or cell phones you’ve owned. The typical tech experience is frustrating. You buy a device, but when it gets outdated or simply breaks, the burden is entirely on you. You either have to pay for costly repairs or, most often, you just end up buying a whole new device.
We believe managing your health shouldn't feel like that. When you become a Hero member, you're not just buying a smart dispenser that eventually runs out of warranty or becomes obsolete. You are subscribing to a complete support system. We handle the technology so you can focus on your well-being.
A Quick Thought on Daily Value
Many of us subscribe to services for daily entertainment or convenience. Hero is a subscription for something even more fundamental: your family's well-being and your own peace of mind.
"The app is easy to use, and the peace of mind is worth far more than the reasonable monthly subscription. On top of that, Hero’s customer support is phenomenal..."
You Can Try the Full Hero Service Risk-Free
We believe so strongly in this service model that we want you to be able to try it in your own home, with no pressure or risk.
That's why every Hero membership starts with a risk-free trial.
You can experience the complete service: the dispenser, the connected app, and the support team. If you find it's not the right fit for your family during the trial period, you can return it for a full refund. We'll provide a prepaid return label and make the process as smooth as possible.
It's All Part of Our Promise
So, when you get a Hero subscription, you're not just "renting" a dispenser. You are subscribing to a complete support system.
You're getting the smart dispenser, the essential app, and a team of real people ready to help you 24/7. It's all part of our promise: to make medication management one less thing to worry about.
Complex med schedule? We solved it.
Hero’s smart dispenser reminds you to take your meds and dispenses the right dose, at the right time.
The contents of the above article are for informational and educational purposes only. The article is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified clinician with any questions you may have regarding a medical condition or its treatment and do not disregard professional medical advice or delay seeking it because of information published by us. Hero is indicated for medication dispensing for general use and not for patients with any specific disease or condition. Any reference to specific conditions are for informational purposes only and are not indications for use of the device.
