Why Hero Is a Service, Not Just a Device
When we buy standard home appliances, like a coffee maker or a toaster, we expect a simple transaction. You buy the product, you take it home, and you own it for as long as it lasts.
But Hero is different. Hero isn't just a smart dispenser; it is a complete, end-to-end medication management service.
Since Hero manages something as important as your daily medication, it must meet stricter standards of reliability and regulatory compliance than a typical household device. Here is why our subscription model is the key to providing true peace of mind, and continuous innovation for our members.
A Medical Device That Gets Smarter Over Time
Unlike a standard home appliance, the Hero smart dispenser is FDA-registered. This means we hold ourselves to a much higher standard than manufacturers of typical home electronics.
Your subscription delivers regular, impactful firmware and software updates that actively make your device smarter, safer, and more capable.
This means your dispenser actually gets better the longer you use it. We continuously improve performance, add new features, and enhance security without you ever needing to buy a new device. The device you have today will be even more capable tomorrow.
Making Medical-Grade Tech Accessible
Designing, manufacturing, and servicing a complex, FDA-registered device is an incredibly expensive process. We adhere to strict guidelines regarding how the device is utilized to ensure maximum performance and reliability for our members.
If the Hero smart dispenser were sold as a one-time purchase, the upfront cost would be in the thousands of dollars and with a time-limited warranty (A similar device available to buy outright cost $1,999 with 1-yr limited warranty). That high cost would make it inaccessible for many of the families who need it most.
Our subscription model allows us to offer the complete Hero service: the smart dispenser, the app, the 24/7 support, a limited warranty for the lifetime of your subscription, and the continuous upgrades at an affordable monthly price.
More Than Just Hardware: Your Support System
But the Hero service isn't just about making the Hero smart dispenser affordable; it connects that hardware to a support system for your whole family.
The Connected App: Hero subscription includes the feature-rich Hero app, which acts as your family’s peace of mind portal. It is continuously updated and enriched with new features to help keep you or your loved one on track.
It's what sends gentle reminders for doses. It's where you (or a medication partner) can track adherence, get an alert if doses are missed, and know when it's time for a refill. Medication partners and caregivers use the app at no extra cost, so they can check in from anywhere in the world.
24/7 Support & Limited Warranty: We believe that technology should never be a burden, so we ensure you are never managing it alone. With a Hero subscription, if your dispenser ever has a technical or mechanical problem arising from normal use, you are covered and our team will work to fix or replace your dispenser at no extra charge to you.
But even more importantly, you get access to our 24/7 live support. Our team is there for our members, ready to help.
Ultimately, this service supports something fundamental: your family's well-being and your own peace of mind.
"The app is easy to use, and the peace of mind is worth far more than the reasonable monthly subscription. On top of that, Hero’s customer support is phenomenal..."
Ending the "Disposable Tech" Headache
Think about how many laptops or phones you have owned. The typical tech experience is frustrating: you buy a device, but when it gets outdated or breaks, the burden is entirely on you.
We believe managing your health shouldn't feel like that. When you become a Hero member, you are not just buying a smart dispenser that eventually runs out of warranty or becomes obsolete. You are joining a complete support system. We handle the technology so you can focus on well-being.
You Can Try the Full Hero Service Risk-Free
We have unwavering confidence in our technology, our service, and the team standing behind it.
That is why we invite you to try Hero in your own home, with no pressure or risk.
Every Hero membership starts with a risk-free trial.
You can experience the complete service: the Hero smart dispenser, the connected app, and the support team. If you find it isn't the right fit for your family during the trial period, you can return it for a full refund. We'll provide a prepaid return label and make the process as smooth as possible.
It's All Part of Our Promise
Becoming a Hero member means you never have to manage your medication alone.
A subscription isn't just access to a smart dispenser; it’s a commitment from our team to yours. We handle the complex technology so you can reclaim your peace of mind. That is the heart of our promise: to make medication management one less thing to worry about.
Complex med schedule? We solved it.
Hero’s smart dispenser reminds you to take your meds and dispenses the right dose, at the right time.
The contents of the above article are for informational and educational purposes only. The article is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified clinician with any questions you may have regarding a medical condition or its treatment and do not disregard professional medical advice or delay seeking it because of information published by us. Hero is indicated for medication dispensing for general use and not for patients with any specific disease or condition. Any reference to specific conditions are for informational purposes only and are not indications for use of the device.
